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One of the reasons we went Platinum was the unlimited cancellations. Now you are penalizing the many due to actions of the few. Also I have a real concern when I question how many cancellations I used in the last two years and I get this response Dear Mr. S, Thank you for contacting Bluegreen Vacations! Per your request, we have attached an excel spreadsheet which outlines your cancellations for 2014, 2015 and 2016. Please note that there were additional cancellations on your account, but they were due to our Financial Services moving those reservations from the old account to the new account due to your upgrade on 1/5/16; therefore, it appeared as though you had more cancellations than you actually did. We apologize for any confusion. After looking at the spreadsheet, I had NO cancellations in 2015, but I was informed on the phone on 2/19 that I had made 10 cancellations in 03/15!
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AuthorThese have been sent to Bluegreen directly. They will also be submitted as a unified group. Please show them Platinum owners ARE impacted and do not agree. We need unlimited cancellations restored. They said 93% of us don't use 10, so we don't need unlimited. Submit as many comments as you would like CLICK HERE. Let's help them see our side more clearly. ArchivesCategories |