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Who would like to go back and revisit the 10 reservation limit per region rule? And can we roll this into the fight on the new 10 cancellation rule? First and foremost I feel that if they are going to change policies that they should grandfather us in and make the change on the new owners going forward. Every time they change the rules they say it is to free up nights, to free up reservations and to fill rooms. For WHO? Does anyone believe that? Because there has been many times that I have had points (money) in my account and found open reservations that I could have booked but they wouldn't let spend my own points (money). If they really want to fill up rooms they would have made a 10 reservation limit per resort instead of by region. Because people would have made their 10 reservation their favorite resort and then be pushed / forced to use their points at the less desirable resorts in that region. But now I wont make reservations at the less desirable resorts because I dont want to use one of my 10 reservations in that region! Anyone else do that? Do free cancellation up until the 45 day window for BT so people cant cancel for free and grab ressies on BT and reuse their points to grab other ressies. I KNOW THE SALESMAN TOLD US TO DO THIS!!! 1. I think with all the years of small point owners complaining to sales that they can not get reservation for high demand times that they have limited/ devalued our ownerships to help try and help small point owners. 2. I thinks about money by making us buy PP or pay for extra cancellations. Essentially our cost of ownership just went up without even having to raise MF's. So now what are some solid solutions? please post your best suggestion, ideas and solutions for each rule. I've read some great one but have trouble going back and finding them all.
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There seems to be a lot of confusion about why you are changing the unlimited cancellations. Could you give me an explanation on this decision so I can better understand you reason for the changes. Comment
It seems to me that this will generate a lot of income for Bluegreen for points protection fees but will not increase availability when most with points protection will cancel on the day of check-in. No increase in availability then at all. Owners have been told in updates in the last week that a new level is coming out--diamond. Yet Wendy told me in a recent e-mail that there is no higher metal level in the works. Very sad that one or the other is not telling the truth. Comment
We have been Bluegreen owners for 18 years and we love our Bluegreen. We have been able to travel places we wouldn't have gone otherwise. We have upgraded numerous times and we love the benefits, but we are concerned with the fact that the unlimited cancellations is the second benefit to be taken away in 2 years. We. Have been told that only 7% of Platinum members have used more than 10 cancellations per year. We to date haven't been in that group so far, but we still are upset and concerned that we are losing benefits. We were told by numerous sales reps to purchase extra points to rent out to cover higher maintenance fees, we do rent but only 2-3 weeks per year. I feel that members with unqualified points should not have been grandfathered into medal status and if there is a new level that unqualified points should not count towards that level. I also feel that in order to keep our faith and confidence in Bluegreen and your commitment to the Platinum members that we should be at the very least grandfathered in and new a Platinum owners would be affected by the rule change. Comment
Do free cancellation up until the 45 day window for BT so people cant cancel for free and grab ressies on BT and reuse their points to grab other ressies. I KNOW THE SALESMAN TOLD US TO DO THIS!!! Comment
Your first step get rid of and punish the Sale staff that lie to all at updates then reinstall the items you are looking at. You are going to lose all platinum member who were the best advertisement and a lot of potential buyers. Think twice or even more what might happen to your BG. Maybe the board member should be looked at and get new ones that Love their BLueGreen and members. Grandfather all items in that you want to take over now it might make everyone happy. Put the TRUST BACK IN BlueGreen board. Comment
Our loyalty to Bluegreen Vacation Club is not being reciprocated. We have, over the 9 years of our membership, been wooed by sales presentations from BG competitors. Each time, we told them that we were heavily invested in BG, both financially and in loyalty. We struggled with our initial small points purchase, but learned a lot from interactions with other BG owners and kept purchasing more and more deeds until we reached PLATINUM, the "epitome" of BG benefits and privileges. We have read postings from disgruntles new owners on other websites and have responded to them, offering advice and expressing our loyalty to BG. NO MORE!!! We will no longer be your goodwill ambassadors. If you choose to make this 10 cancellation limit permanent, without grandfathering in current Platinum owners, we will be very vocal in warning potential buyers that BG does NOT REMAIN LOYAL TO ITS OWNERS. Comment
We consider unlimited calculations the most valuable benefit platinum owners have. It is the KEY reason my husband and I upgraded every time with points through your sales department. Our goal since our first BG purchase in 2011 was to reach platinum by the time we retire. We have over 10 accounts and when we have had to cancel due to family conflicts, we juggle other reservations to be sure we are using the pts that expire first. Well, we are closing on our latest BG purchase in a few weeks and I retire tomorrow. Now there is no opportunity to leverage the unlimited cancellations to meet our retirement travel needs. I have Lupus and need the flexibility to travel around my health issues. The 10 cancellation limit will make this very difficult to manage. Comment
We have been owners in the BG Vacation Club for 9 years and have come to love our BG timeshare, especially since buying up to the Platinum level. We have invited friends and family to vacation with us at a series a beautiful resorts. We have been thankful for continued improvements on the BG owners website, making the reservation process so much easier and less stressful. We have been thankful for the addition of "Future Points" to our points bank so that we could make reservations in High Red Season beyond our Anniversary Date without having to prepay our maintenance fees ways in advance. We have applauded your efforts to make the BG Vacation Club more owner-friendly. BUT you have unilaterally decided to take away a benefit that came with our Platinum purchase, namely the use of unlimited cancellations/modifications on our reservations. Platinum points provide for many reservations. As more people become involved in our reservations, the need to alter or cancel reservations that don't fit people's schedules becomes an important benefit. We usually are done with the modifications/cancellations 30 days after booking, as other people have a chance to contact us with their commitment to the vacation. To now be told that we are limited to 10 free per year, when we book 8 -9 vacations per year, usually involving multiple reservations each time, is a slap in the face. Our trust in your judgement has been crushed. We no longer believe that you are working in the best interest of your owners. It's all about following the money trail and we believe that you are planning to produce a big profit from the added fee for purchasing Points Protection. You still have time to rescind your dictate and bring back the faithful owners who purchased up to the Platinum level and pay the lion's share of annual maintenance fees. What is your call, BG Corporate? Comment
One reason for going to Platinum was the unlimited cancellations. I know that in the past we have not used 10 cancellations during a year's time, however, we have children listed on our trust that are starting to use Bluegreen more and with this use will come more times for cancellations due to unforeseen circumstances. What was the purpose of going higher in points to get these extra perks, when you can take them away without even notifying us or discussing it with us? We hope Bluegreen will reconsider this cancellation change and do the right thing for Platinum owners by increasing the number of cancellations. Comment
Why are you taking away benefits from the platinum level.? We paid for these privileges & if anything we should be grandfathered in. If you think we would refer anybody else to this organization, you better live up to what you presented to to us when we purchased. We have over $100,000 invested & to be treated like this is very disturbing. Comment
Concerning Platinum Benefit Changes. The platinum update claims 8% of platinum owners routinely exceed 10 cancellations per year. We know there are approximately 6374 platinum owners. So ~510 owners are exceeding 10 cancellations per year. 5864 Owners are not. Question: Why is BG punishing all platinum owners for the sins of a few? Did BG consider grandfathering current platinum owners to allow us to keep the benefit we were promised? Did BG consider going after the owners who are responsible. Many of them are no doubt in violation of the forbidden anti-commercial use rule in the MSPOS....................................... I am very concerned about the methodology used to arrive at the 8% figure. I have recently learned that a BG representative told another platinum owner that cancellations within the 24 hour period were used to calculate that 8%. Please verify ASAP. IF true, the figure is much lower than 8% and BG's research is fatally flawed. Comment
As a platinum owner with 120,000 points, the new rule change will affect my ability to use my points for family and friends. I have never purchased points protection, as the unlimited cancellations was a perk when I purchased my points. The salesman shared ways to rent my points to help with MF and stated there were several websites for this purpose. I feel it is unfair to the long time owners to take away this perk, even though it is within your legal right. I will no longer "sing your praises" to potential buyers. Comment
Please reconsider and reverse this change. One of the things we were promised for upgrading to Platinum was that we would have unlimited cancellation. I will no longer encourage friends/ family to purchase Bluegreen because promised perks are not honored. Also, I received no notice that this was being changed. Comment
The more I think about the benefits I paid tens of thousands of dollars for the more upset I become. I became Platimum because of the benefits I was promised, unlimited cancellations, free weeks, ability to waitlist ahead of the rest, free upgrades, friends and family bonus time, and more. Bluegreen's word is no good to me at this point. Bit by bit I am being stripped of my benefits. These benefits were the reasons for my upgrade to Platinum in the first place. I totally understand working things for the smaller point owners but bottom line, they didn't pay what I paid. That's why I have better benefits and options, because I paid to have them. Many owners have purchased over 60k points directly from Bluegreen; lots of money spent. I cannot and will not refer anyone to a compan Our loyalty to Bluegreen Vacation Club is not being reciprocated. We have, over the 9 years of our membership, been wooed by sales presentations from BG competitors. Each time, we told them that we were heavily invested in BG, both financially and in loyalty. We struggled with our initial small points purchase, but learned a lot from interactions with other BG owners and kept purchasing more and more deeds until we reached PLATINUM, the "epitome" of BG benefits and privileges. We have read postings from disgruntled new owners on other websites and have responded to them, offering advice and expressing our loyalty to BG. NO MORE!!! We will no longer be your goodwill ambassadors. If you choose to make this 10 cancellation limit permanent, without grandfathering in current Platinum owners, we will be very vocal in warning potential buyers that BG does NOT REMAIN LOYAL TO ITS OWNERS.
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Less than a month after we went to platinum level after 31 years of Bluegreen ownership, we were notified of the unlimited cancellations policy change. One of the stressed (yes, STRESSED) talking points that convinced us to move up to platinum was that we could rent out points to offset maintenance fees and, because cancellations were unlimited, we could cancel any unrented reservations with NO penalty. We have never rented our points, but the option was definitely appealing. I am so disappointed in Bluegreen for what appears to be a bait and switch maneuver. We have happily shared our Bluegreen vacations with family and friends for decades and will continue to do so, albeit with much less confidence and adoration for Bluegreen. Grandfathering in the present platinum level owners would have been the appropriate thing to do to show Bluegreen's commitment to them. I cannot begin to express how angry and disappointed I am that Bluegreen has not kept its promises to its owners. Comment
I would say to BG. If you want us to continue too advertise for you and getting other through references and giving name out just to get more people in trouble joining the timeshare you are nuts. The platinum members are your best source for you in many ways but this will stop at this RED LIGHT on April 1, 2016. Comment
I for one will make this pledge I will not go to another owner update. Until what was promised to us is restored I will do my best to keep people from going Platinum . Remember one wave starts as a small ripple. Let us as Platinum owners be that ripple. Comment
In addition to our more expensive "qualified" points that place us at the Platinum Level, we purchased THROUGH BLUEGREEN (Pinnacle Vacations) a "points only" package of 63,000 "unqualified" points. At that time, family had become interested in our BlueGreen travels and this purchase would now allow us to splurge on more luxurious accommodations, such as an occasional Presidential Suite, or multiple condos/suites. Also, friends who had been traveling with us to BlueGreen resorts had begun asking if we could make reservations for them. And the circle of friends expanded as stories of beautiful resorts multiplied. This was the EXACT reason that BlueGreen was promoting the new "Points Only" packages via Pinnacle...more opportunities to bring family and friends to BlueGreen resorts. More points = more reservations. We have never had a successful wait listed reservation, but the unrestricted cancellations had allowed us to make, and then tweak (or possibly cancel), reservations involving other people. Involving more people in our vacation plans creates the need to make multiple reservations for the same time frame/resorts, as well as the need to possibly modify or cancel. Now that the benefit of unlimited cancellations has been revoked, we will undoubtedly reconsider how we make reservations involving others, including cutting friends out of the BlueGreen experience. We feel like we are collateral damage in your shotgun approach to contain the mega-renters. Why don't you allow unlimited cancellations up until 60 or 90 days prior to check-in? That would allow for reservation modification and release inventory in time for others to book it. The mega-renters will simply tack the cost of Points Protection onto their rental fee and, and, now, don't need to cancel until the day of check-in. How does that free up inventory? Is it true you only called a few hundred of us? How can that be? Don't you want to hear what we think of your idea which impacted 6,374 Platinum owners who pay 30% of the annual maintenance fees?
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We support you every year. Why don't you support us? Comment
I hope that this issue can be resolved. Unlimited cancelations was one of the main reasons I spent thousands to upgrade to platinum. Our Bluegreen ownership is not as enjoyable without sharing the experience with our friends and family. In order to book units, most of the time we have to do it 8-11 months out. Then we try to see if our family and friends schedules fit that time frame. Many times they cannot stay on that date so we either have to find someone else or cancell. This cancellation change will dramatically effects us a few more years down the road as we will be doing more of this. I was planing to continue to purchase more points as we had a plan in place. Your policy change just wiped it out the door. Needless to say we are very disappointed and hope that you will consider reversing your decision. Along with limiting us to 10 reservations to one region , you have made the platinum level not very attractive. Reason I purchased so many points was for : 1. 15 month waitlist 2. unlimited cancellations 3. Free weeks I also do not like the 10 reservation rule in any one area. This was not even a "perk" that was taken away.
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Bluegreen's Platinum owners, those of us who have invested many thousands of dollars in the club, are your most loyal owners, hence your most valuable asset. By taking away our unlimited cancellations, you have created a feeling of distrust among us. Many of us, myself for sure, consider this the most valuable benefit platinum owners have. It is the ONLY reason my husband and I upgraded and added points through your sales department. We could have saved many thousands of dollars by simply acquiring free resale points, and we would have had we known you would be pulling the benefit that was the decision maker for us. We will continue to visit Bluegreen resorts, bring friends and family along and have a good time, but you have betrayed our trust and we will never again, recommend buying into Bluegreen to any of our friends or family. You have lost one of your strongest, most loyal supporters, and I know my many platinum owner friends feel the same way. |
AuthorThese have been sent to Bluegreen directly. They will also be submitted as a unified group. Please show them Platinum owners ARE impacted and do not agree. We need unlimited cancellations restored. They said 93% of us don't use 10, so we don't need unlimited. Submit as many comments as you would like CLICK HERE. Let's help them see our side more clearly. ArchivesCategories |