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We wanted to take some time to share my thoughts about the change to the Platinum level cancellation policy that is due to be implemented on April 1, 2016. When we made the decision to purchase enough points to become Platinum members, the primary benefit that we were excited about was the unlimited cancellations. In fact, had the unlimited cancellations not been offered, we would not have made the purchase to go to Platinum. Having unlimited cancellations works very well for our family. If we see an opportunity for a reservation, I will make the reservation & then over the course of the next week/month see how it fits into our plans. If it is not going to work out, the cancellation is made. We do this frequently, as we also gift weeks to family, clergy & others as desired. In addition, we frequently reserve more than one unit at a resort because we love to travel with friends. Surely, you understand that when someone has enough points to be platinum (and many of the platinum owners have significantly more points than the 60,000 necessary), it allows them to make many reservations a year in order to use their points. As a result, there are also many cancellations & modifications that will result from the sheer number of reservations that a family is working with. Your sales force suggests that 7000 points is enough for a week. How about a sliding scale where 60,000 points earns 10 cancellations, and for each 7000 additional points, you allow another cancellation. If you feel the need to limit these cancellations, this is the only fair thing to do. However, let’s be clear – we remain opposed to this being limited at all since it was a benefit that was hyped to us in order to get us to upgrade. While we’ve been told that this change is to limit reservations for the “mega-renters”, in reality, it’s probably going to adversely affect the regular user much more than the renter – they will just figure out a way to get around the system. Instead, we know that the inconvenience of this new restriction will greatly affect how our family makes reservations. If you’re having problems with specific owners, Bluegreen needs to address the problems individually with them instead of making restrictive policies for everyone. Since this was represented as a benefit when we made our original purchase, at a minimum, we believe that current Platinum owners should be grand-fathered into the unlimited cancellations. We truly hope that Bluegreen will reconsider this move & return to the unlimited cancellations for the Platinum level. We didn’t invest this much money into your company to start having my Premier benefits and trust in Bluegreen eroded & reduced little by little. This feels just like the government – taking one thing after another away, after having promised it to you. We don’t like the direction this company is headed.
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AuthorThese have been sent to Bluegreen directly. They will also be submitted as a unified group. Please show them Platinum owners ARE impacted and do not agree. We need unlimited cancellations restored. They said 93% of us don't use 10, so we don't need unlimited. Submit as many comments as you would like CLICK HERE. Let's help them see our side more clearly. ArchivesCategories |