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We ONLY upgraded to 63,000 qualified points because it would give us unlimited cancellations and modifications. That is the only benefit of Platinum that makes upgrading worthwhile. You've downgraded the quality of your product, and the quality of your reputation with this decision. I'll be working hard to communicate this to family and friends who use our timeshare, encouraging them to NEVER attend one of your used-car-sales, high-pressure presentations which are full of lies. Maybe if you did things to maintain the quality of your product instead of deceiving and cheating your owners, you wouldn't have to lie in the presentations. Hmmm.
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I do not see how taking away unlimited cancellations will improve or open 36,000 nights per year. I feel it will decrease nights per year. I would love to see the study and the data that proves this hypothesis. What I really see is that it increased BG's revenue on the backs of us Platinum owners without turning a tap to improve the properties for us owners to enjoy. Over the last few years you have found a way to charge us to save our points, charge us for PP and now to charge us for cancelling, upgrading when a better room becomes available or modifying a reservation. All while our MF's continue to rise. Will these new charges add any new properties, improve my vacation experience or improve the current properties we all own and enjoy or will it just line the pockets of the ones implementing these policies?? I think its time for BG to reexamine what improvement means to your most loyal owners and to brainstorm new tactics on how to increase revenue instead of continuing to milk the same cow. Bluegreen
I so agree with the comments of this owner Sirs: As a Platinum member I understand that you executives are charged with increasing the bottom line. In the short term you may have done this. In the long term perhaps not. When you take away a perk from your most highly invested owners they will rebel. I know it is in the contract that you can do this at any time. We are your most loyal owners we constantly advertise for you and send folks to stay and listen to the sales pitch. NO MORE that stops now. I will be extremely reluctant to refer anyone purchase bluegreen memberships. I also realize that your sales department is one of the most unethical around and will say almost anything to get a sale. Not all of them but a good share are great at misinforming. We Platinum owners feel we have been lied to and punished for a few bad apples in the mix. You know who does the extreme canceling and you know how to fix that without punishing all of us. Why turn a loyal group of heavily invested owners against you when you truly don't have to? Comment
Platinum Owners Group Re: Recent changes to Platinum Premium Perks Dear Bluegreen Corporate, We are such raving fans of your work. We represent individual investments of $150,000++ each and are privileged to have the honor and great fortune of calling ourselves your Platinum Elite. We LOVE OUR BLUEGREEN like no one else does, and we do it with our hard earned money, our vacation time, our generations of family, our friends, and publicly to anyone who asks by singing your praises. We come to our resorts from all over this county, year after year, in every season, to make our memories and spend time together. We come to live the dream. You have been true to us, and we have been true to you. We could never have all that our fabulous club affords us without you. We take off our hats to the success and accomplishment of all you have built, with our support and investment, we take off our hats to your ability to build the best vacation club, bar none. However, no one gets anywhere alone... Who are we? Your Platinum Premier Owners? We are the ones who tried out your club and decided it was for us. We didn't waver or diminish our commitment over time. We doubled down! We didn't complain about availability and give up on you. We didn't diversify and look at other travel clubs. We are people who through thick and thin, kept investing and re-investing in our future with you, in your future with us. We scraped and saved and financed and upgraded over the years to be able to take advantage of ALL the benefits Platinum Premier affords, ALL the perks the sales force shouts from the mountaintops, from renting reservations to cover maintenance fees to using unlimited cancellations to change plans when priority waitlisted reservations need to be changed 15 months later. It has required sacrifice on our part. We have been making it work, and we have some regrets. Planning family reunions is much harder now since the 10 per region rule. We cannot head to warmer climes for the entire winter AND plan every weekend through the summer with our grown kids and grandkids off from school. We were told we could if we had enough points, so we bought them! We were told having priority waitlist and unlimited cancellation, the only thing that limits us is the number of points we own. So we bought more! We bought the points. We paid the fees, and you changed the rules. We know it isn't easy to do what you are doing, but we want to remind you who we are. Of your 198,000 owners, we 6,375 are paying roughly 30% of the revenue generated each year in maintenance fees alone. Taking away our most valuable perk doesn't feel like you are protecting your investment in us. We are your army of ambassadors, filling your rooms with our loved ones and friends. We are raising our kids and grandkids on your beaches and ski slopes. We are celebrating our anniversaries and birthdays on your pool decks and toasting you along the way. We are the ones buying enough membership to distribute to all of them when we are long gone, so they can do the same. We represent significant lifetime commitment that spans generations. We need our unlimited cancellation waivers back. Plain and simple. The negative impact on the group that represents the least amount of overhead and brings the most amount of revenue is not sound business practice. We count on you to care for our club. We count on the status of Platinum representing the ultimate goal for every non-platinum owner. Have you considered this 10 waiver limit directly diminishes the distinction that you sold and we bought at your price? This Platinum distinction that we entrust you to protect (your fiduciary responsibility)? What incentive is left for a Gold owner to invest $75,000 and join us in the prestigious Platinum ranks? $75,000 buys a lot of $50 cancellations. This idea to limit our cancellations to create 36,000 nights will also create FAR MORE empty nights in resort villas generated through Platinum owner points protection cancellations that are not represented on the books right now. This idea alienates us- your cherished Platinum members who have put our money where our mouth is. We EACH own 10x more Bluegreen points than your average owner. Managing the charms and challenges of 10x more points was ONLY made possible by knowing you would not charge us more or penalize us with points loss in the reasonable event that we need to make a change to our plans. You told us when you sold us- we would have unlimited cancellations and could rent reservations to offset the cost of upgrading. Our grandkids get sick. Our friends get divorced. Our nephews lose a job or have a baby. Our sons and daughters are shipped out. We need surgery. We get invited to weddings or have to attend funerals. Our kids graduate or compete in championships. It isn't about renting reservations. And it isn't about availability. This creates a bigger problem than it doesn't solve in the first place. Please don't make this enormous mistake. It is the best decision to reinstate unlimited Platinum cancellations. Plain and simple. We implore you to reconsider the negative impact this change will have on availability and your Platinum Premier Owners who are here with you for the long term. We suggest a Platinum Owners Panel be created immediately to help better navigate the issues that both Platinum Ownership and Bluegreen Management struggle with. We suggest that you immediately withdraw your decision to the membership at large pending creation and consideration of a Platinum Owners Panel. We have already proven our intelligence in choosing Bluegreen. We have proven our worth with our funding. We have also proven our shared priority and deep love and loyalty to our club. No one knows our clubs better than we do. Let us contribute to the continued evolution of the mutually agreed best vacation club. Share Happiness. Comment
Bluegreen corporation, With the two most recent policy changes you have diminished my dreams of retirement with Bluegreen and devalued my Platinum membership. The 10 reservation limit per region has greatly diminished my dreams of retirement by eliminating the ability to go to the region of my choice for an extended amount of time that my amount of points would allow. At the very most it should be no more than 10 reservations at one resort but not one region. And with the limit of 10 cancellations you have found a way to charge me to use the amount of points that I have bought for my membership. And here's how: say I want a two bedroom for a certain week but I can only find a studio then later down the road I find that there is a 2 bedroom available now I cannot use my points to get the original room that I wanted without paying you guys 50 to $75 to cancel and re-book the larger room hence limiting the use of my points. Comment
I would rather go to 10 reservations per resort because the way it is now I will never stay at some of the Resort's because I don't want to waste one of my 10 reservation in that region. If you went to 10 reservations per Resort it would force people into using their points at some of the less desirable / popular resorts. And by people using their points it would get them out of the system so there wouldn't be an abundance for the following year fighting for very desirable dates and locations. And also it would help fulfill the suggestions and perceptions of retiring with BG that the BG sales force has created. With only 10 reservation per region it crushes the dream of retiring to warm weathered or any regions in the future. Comment
Bluegreen this comment from Phylis is so true, you should really take it on board. I am not happy with Bluegreen now. After spending mega bucks, you are taking away the perks that your sales staff encouraged us to buy. Why do you want to penalize us for a few that are abusing the system? I pay a lot in MF & yes, I do try to rent to recover some of it but it doesn't always happened. I can get more $ in referrals but that won't happen any more meaning no more referrals! Word of mouth is far better than advertising however it can go the opposite way as well when you have unhappy owners. I have been a Bluegreen owner for 19 years now & never thought I would see owners be treated this way. Wake up & listen Bluegreen. You can again restore what you have taken away. Kind regards Comment
I do not agree with you stripping away our benefits! We wanted to achieve platinum status due to all the benefits that were associated with it. If you keep stripping our benefits away it upsets us and we will not suggest you to our friends and family. We were not over using our cancellations, but we did appreciate the opportunity to grab a reservation that we saw & then potentially change our mind due to unforseen circumstances that pop up from time to time. Please hear our cry & reconsider. WE will just keep emailing & spreading the word because we are not happy one bit! Disgruntled Platinum member, Comment
Sir As a Platinum member I understand that you executives are charged with increasing the bottom line. In the short term you may have done this. In the long term perhaps not. When you take away a perk from your most highly invested owners they will rebel. I know it is in the contract that you can do this at any time. We are your most loyal owners we constantly advertise for you and send folks to stay and listen to the sales pitch. NO MORE that stops now. I will be extremely reluctant to refer anyone purchase bluegreen memberships. I also realize that your sales department is one of the most unethical around and will say almost anything to get a sale. Not all of them but a good share are great at misinforming. We Platinum owners feel we have been lied to and punished for a few bad apples in the mix. You know who does the extreme canceling and you know how to fix that without punishing all of us. Why turn a loyal group of heavily invested owners against you when you truly don't have to? Have a Nice Day Comment
Sir I so agree with these comments. With the two most recent policy changes you have diminished my dreams of retirement with Bluegreen and devalued my Platinum membership. The 10 reservation limit per region has greatly diminished in my dreams of retirement by eliminating the ability to go to one region of my choice for an extended amount of time set my amount of points would allow. At the very minimum it should be no more than 10 weeks at one resort but not one region. And with the limit of 10 cancellations you have found a way to charge me to use the amount of points that I have bought for my membership. And here's how: say I want a two bedroom for a certain week but I can only find a studio then later down the road I find that there is a 2 bedroom available now I cannot use my points to get the original room that I wanted without paying you guys 50 to $75 to cancel and rebook the larger room hence the use of my points. Kind regards Comment
I am opposed to the 10 limit cancellation policy. You have devalued my ownership and I will NOT refer any potential buyers to you in the future if you do not reconsider the amount, perhaps to 20 or 25. Comment
We respectfully ask you: 1) Please approach the President and CEO with our concerns. 2) Reinstate our unlimited cancellations and modifications. 3) Impose stricter rules/cancellations/modifications on the commercial users? Comment
I do not agree with your new 10 limit policy for cancellations. You have negatively affected my ownership and I will reconsider when asked to refer potential buyers. There will be NO MORE referrals. You need to consider a more reasonable amount, such as 20 or 25. After all, YOU created the need to play games. Comment
Good afternoon, I hope this finds you well and happier than all of your most loyal members. You, your executive committee, developers and others in the decision chain, have really stuck it to those who value their decision to make Bluegreen Vacation Club their own way of sharing happiness. I have read many of the canned responses that others have received to their queries, and find it sad that most have no name of the person sending out the response, which is really a non-response. I am at one of your resorts right now and am giving up some of my vacation time to contact you in the hope of prompting a discussion about the way this has been handled. DO NOT REPLY THAT IT IS IN YOUR RIGHT, as I have read the fine print, and know that as Platinum Premier Owners we have no rights, and that Bluegreen Vacations legally holds all the cards. Unless Bluegreen restores some value to our premier membership, we will have to resort to the only right we have, that is, free speech. When public media and consumer agencies start to realize the extent of the dissatisfaction of your most invested members, they will perhaps this was not just another case of failure to do due diligence, but rather a breach of trust on the part of Bluegreen management. Some of the replies I have read have indicated that Premier Ownership is a gift from the developer and not a part of the club. Please forward a copy of the organizational chart for Bluegreen so I can better understand the relationship between Bluegreen Vacations, Bluegreen Vacation Club, Bluegreen Marketing, Bluegreen Sales, etc. As a Platinum owner I have enjoyed being a part of the club, and I hope to continue for many years, but I need to occasionally make changes to my reservations, especially since your website does not allow me to do certain things like book my free weeks. Without that ability I am unable to make a reservation without calling during your limited hours or using one of my cancellations. If your website permitted me to determine which points I want to use for a reservation (saved, current, future, restricted) I would not have to use one of my limited cancellation/modification allowances to effectively manage my points. Thank you for your time, assuming you even read this, which from the non-responsive responses I've received so far, I doubt. I know this has not been an easy time for you, but please consider how difficult it has been for us platinum owners. Comment
I am getting very disgusted with my vacation club...Bluegreen...I have been very loyal to you spending over $100,000 to get enough points for my family and friends to accompany us on vacations, and also to rent out a few vacays to help offset my maint fees. I have written and sent emails every day to numerous people in the Bluegreen corporation, and have yet to receive one single reply. I would appreciate a little show of respect from someone there. ...and no canned response from 'Bluegreen Vacations' please. Comment
If you need more inventory you should offer to purchase our points at a reasonable rate based on our purchase. VERY disgruntle owner now. We are all tired of the lies we get at updates. We've been told to purchase more points and rent them out to help with maintenance fees. We've been told more benefits would be happening. The list goes on. We were told there were huge point members that were using Bluegreen as a business. Those are the people you should be going after. We bought into bluegreen so we could take family vacations. We were building our points to insure our children would be at platinum so they could enjoy the benefits that are now being taken away from us. We now have no incentive to upgrade, to share the trust we once had with Bluegreen. Taking away our unlimited cancellation fees is truly a burden. We rent three units at a time for our family so if we need to cancel, that erodes away fast. Ten cancellation are just too restrictive. Please reconsider and grandfather the current members. Comment
WE want our perks back or we will stop buying points. Comment
As you can see, there are issues keeping up with my cancellations. You also had issues with my Future Points this year. There seem to be problems at corporate. Please restore our Platinum benefit of unlimited cancellations. Good Evening (Platinum Owner) Your email to Wendy Poe was referred to me. We apologize for any confusion regarding your cancellations in the 2015 calendar year. The agent you spoke with that referenced the March 2015 cancellations was observing the check-in date. There were indeed 10 cancelled reservations with check-in dates in March of 2015. The majority of those reservations were cancelled in 2014. I have attached the full list of your 2015 cancellations for your review. As you can see, of the 31 total cancellations, you utilized 24 waivers as part of your Premier Platinum benefits. The remainder were cancelled within the grace period. Please let me know if you have any questions. Thank you and have a great weekend! Jimmy Ho Customer Experience Bluegreen Corporation Comment
A you are all aware we are asking BG 3 things: We respectfully ask you: 1) Please approach the President and CEO with our concerns. 2) Reinstate our unlimited cancellations and modifications. 3) Impose stricter rules/cancellations/modifications on the commercial users? Wendy Poe answered last Sundays e-mail with: Hello, Mr. .... I am out of the country for business with limited access to email. I assure you I will share your feedback with our Executive Team and discuss any additional strategies we may want to consider to curb commercial use. We will continue to ask the 3 questions. Comment
Hello Wendy Thank you for your e-mil and we are so pleased you will share our feedback with your Executive Team and discuss any further strategies you may want to consider to curb commercial use. That's at least one of our suggestions addressed. 1) We would appreciate if you would be so kind and present all this to John Maloney, President and CEO and perhaps other senior Management as our direct e-mails fall on deaf ears and we do not get the courtesy of a reply. 2) We have been asking you outright (respectfully) to reinstate our unlimited cancellations/modifications. Will you please discuss with the Executive Team that the Platinum Owners want the ruling changed back? As you must be aware we have had enough of BG manipulating our benefits, "just because you can!. I wanted to use an analogy here but no its; "basically we have had enough" Please help us. Kind regards Comment
Bluegreen corporation, With the two most recent policy changes you have diminished my dreams of retirement with Bluegreen and devalued my Platinum membership. The 10 reservation limit per region has greatly diminished in my dreams of retirement by eliminating the ability to go to one region of my choice for an extended amount of time set my amount of points would allow. At the very minimum it should be no more than 10 weeks at one resort but not one region. And with the limit of 10 cancellations you have found a way to charge me to use the amount of points that I have bought for my membership. And here's how: say I want a two bedroom for a certain week but I can only find a studio then later down the road I find that there is a 2 bedroom available now I cannot use my points to get the original room that I wanted without paying you guys 50 to $75 to cancel and rebook the larger room hence the use of my points. Comment
Bluegreen corporate, I don't even know where to begin with my frustration and disappointment of the decisions that you have made to devalue my Platinum membership. You have made my Platinum membership worth only $225 more then the gold membership. You have not only taken one of my most valuable perks ( unlimited cancellations), restricted me on using my Platinum membership and the number of points I own to the fullest potential ( limit of 10 reservations in one region) and you have also found ways to nickel and dime us( fee to save points, fee for points protection, fee to cancel , fee to modify , increased all of our prices for bonus time) along with increasing our maintenance fees faster than the cost of living. Please reconsider the ten cancellation policy and the 10 reservations per region policy. Possibly changing it to 10 reservations per resort. I'm pretty sure that you guys would not like it if and when your perks and benefits are decreased. Comment
Sirs: As a Platinum member I understand that you executives are charged with increasing the bottom line. In the short term you may have done this. In the long term perhaps not. When you take away a perk from your most highly invested owners they will rebel. I know it is in the contract that you can do this at any time. We are your most loyal owners we constantly advertise for you and send folks to stay and listen to the sales pitch. NO MORE that stops now. I will be extremely reluctant to refer anyone purchase bluegreen memberships. I also realize that your sales department is one of the most unethical around and will say almost anything to get a sale. Not all of them but a good share are great at misinforming. We Platinum owners feel we have been lied to and punished for a few bad apples in the mix. You know who does the extreme canceling and you know how to fix that without punishing all of us. Why turn a loyal group of heavily invested owners against you when you truly dont have to? Have a Nice Day Comment
I am very upset that you took the number of cancellations for platinum members from unlimited to 10. I am not a mega owner. I only do 1 or 2 rentals a year, mostly to friends or family. But when you have 60,000+ points it is inevitable that you will have to make changes. Just trying to book a 2 week trip to Florida every year using the priority wait list has caused me to use cancellations. Since I am not guaranteed anything until the reservation is made at the 11 month date, I am forced to get on the list for 3 resorts each week, meaning I will have to cancel two if I happen to get all 3. And being older, health issues cause us to make an occasional change. While unlimited is not necessary, your new limit of 10 is definitely low for an average user. Please reconsider your position. Comment
Dear Bluegreen, We love our points, and travel with family all the time. We don't rent out our points. We use them all for our large family. Please reconsider your recent decision to take away the unlimited cancellations from Platinum members. This decision was such a radical change from Unlimited to 10 per year. We ask that you consider reinstating the original benefit, or at least amend the decision to include more than 10 cancellations per year. Platinum owners are very upset about this change, and ask that you reconsider. |
AuthorThese have been sent to Bluegreen directly. They will also be submitted as a unified group. Please show them Platinum owners ARE impacted and do not agree. We need unlimited cancellations restored. They said 93% of us don't use 10, so we don't need unlimited. Submit as many comments as you would like CLICK HERE. Let's help them see our side more clearly. ArchivesCategories |